**Delivery, Refund, and Return Policy**
**Welcome to Alvi Brothers!** We strive to provide you with a seamless shopping experience. Please read through our policies to understand our guidelines on delivery, refunds, and returns.
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### **Delivery Policy**
**1. Processing Time:**
All orders are processed within 1–3 business days. Orders are not processed, shipped, or delivered on weekends or holidays. If we experience a high volume of orders, there may be a delay. In this case, we will notify you via email or phone.
**2. Shipping Options and Delivery Times:**
We offer standard, expedited, and express shipping options. Delivery times vary based on your location and the chosen shipping method:
– **Standard Shipping:** 3–7 business days
– **Expedited Shipping:** 2–3 business days
– **Express Shipping:** 1–2 business days
**3. Shipping Rates:**
Shipping costs are calculated based on the weight of the items, destination, and chosen delivery option. Final costs will be displayed at checkout.
**4. Shipping Confirmation and Order Tracking:**
Once your order has shipped, you will receive a confirmation email with a tracking number. Use this number to track your order in real time.
**5. International Shipping:**
At this time, we only ship within the United States.
**6. Delivery Issues:**
If you experience any issues with delivery, please contact us immediately at **Alvibrothers6@outlook.com** or call **718-909-9124**. We are here to assist you with tracking information or any delivery-related concerns.
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### **Refund Policy**
**1. Eligibility for Refunds:**
To be eligible for a refund, items must be returned in their original condition, unused, and with all original packaging intact. Certain items, such as final sale and personalized items, are non-refundable.
**2. Refund Process:**
– **Step 1:** Submit a refund request via email at **Alvibrothers6@outlook.com** within 14 days of receiving your order.
– **Step 2:** Once your request is reviewed and approved, send the item back to us at **17 Hobson Pl, Huntington, NY 11743**.
– **Step 3:** After we receive the item and verify its condition, your refund will be processed.
**3. Refund Timing:**
Refunds are typically processed within 7–10 business days after the item has been received and inspected. The amount will be credited to your original payment method.
**4. Non-Refundable Items:**
Certain items are non-refundable, including:
– Gift cards
– Downloadable software or digital goods
– Items marked “final sale” or “clearance”
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### **Return Policy**
**1. Return Eligibility:**
You can return most items within 30 days of receiving them. Returned items must be in their original, unused condition, with all tags and packaging intact.
**2. Return Process:**
To initiate a return:
– Contact us at **Alvibrothers6@outlook.com** or call **718-909-9124** to receive return authorization.
– Once authorized, pack the item securely and include your original receipt or proof of purchase.
– Ship the item to: **17 Hobson Pl, Huntington, NY 11743**.
**3. Return Shipping Costs:**
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
**4. Exchange Policy:**
If you wish to exchange an item, please contact us to arrange for the return of the original item and place a new order. We will process the exchange as a new purchase.
**5. Damaged or Defective Items:**
If you receive a damaged or defective item, please contact us immediately at **Alvibrothers6@outlook.com**. We will arrange for a return and provide a replacement or refund.
**6. Restocking Fee:**
A 10% restocking fee may apply to certain items. This fee will be deducted from the refunded amount.
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### **Contact Us**
For any questions or concerns about your order, delivery, or return, please don’t hesitate to reach out to us:
– **Email:** [Alvibrothers6@outlook.com](mailto:Alvibrothers6@outlook.com)
– **Phone:** 718-909-9124
– **Address:** 17 Hobson Pl, Huntington, NY 11743
Thank you for choosing Alvi Brothers! We are committed to providing you with quality products and outstanding service.